| Business Intelligence Users unhappy with BI solutions |
 Users will still receive too much information, they can not use. Still, there are too many reporting and analysis systems in the enterprise. However, increasing use and importance of BI solutions. Two of three top managers use BI. But the tools for analyzing business data is on the way to whole company. Already, two out of three top managers, business intelligence (BI) using solutions for analyzing their business data. Already in the near future even introduce eight out of ten executives BI tools on the executive floor. The focus of this new solution will be extended primarily on customer management. 64 percent of companies plan on electronic supports, to improve their customer relationships. This is the result of the third Business Intelligence Study 2009, which has carried out Steria, together with the University of Duisburg-Essen. The aim of the study is the development and current status of the BI market, make it transparent. 127 economic entities in the survey participated in the German speaking countries. With this result, the upper echelons confirm the trend of current international market studies. For example, the Gartner EXP CIO will report 2009 found "that BI is now four years since the top technology issue for CIOs. Now Steria Mummert notes that the topic is increasingly interspersed in different divisions and levels of hierarchy as a standard tool. The challenges of BI solutions increase with the expectations of their users.  The report recipients expect from their BI solutions tailored reports with the need for their evaluations. These expectations, analyzes Steria Mummert the market, are not yet sufficiently met. "Users get a wealth of information that do not meet their individual needs," criticized the consulting firm. Still, there were "parallel" reporting - and analysis systems based on local data storage and are operated by individual employees or employee groups. So it is logical that squint with the companies on an enterprise-wide use of their BI solutions. Currently, 45 percent of business intelligence to use for customer management. This proportion will, Steria Mummert has been found to rise after latest plans for scarce 20 percentage points. "This is an effect of the financial crisis: In these economically critical times reach the customer more in focus." In addition to the customer management including planning and budgeting of all the major areas of development of BI solutions.
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3.20 Copyright (C) 2007 Alain Georgette / Copyright (C) 2006 Frantisek Hliva. All rights reserved." |
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